Terms and conditions

Terms and Conditions for USAN.Live Grocery Store

1. Introduction

Welcome to USAN.Live, operated by Big Bazar Usan Pvt Ltd. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

2. Company Information

Company Name: Big Bazar Usan Pvt Ltd
Address: Usan, Mirusuvil
Contact Information: +94767683693 / info@usan.live

3. Service Details

USAN.Live offers a wide range of grocery products and delivery services to customers.

4. User Accounts

Users may purchase products with or without creating an account.
There are no age restrictions for account creation or purchases.

5. Ordering and Payment

Accepted payment methods: Visa, MasterCard, Cash on Delivery (COD).
Orders can be placed online through our website.
There is no minimum order requirement.

6. Shipping and Delivery

Delivery is available within the Jaffna area.
Specific delivery times and charges may apply, subject to availability and distance.
For now, we do not have detailed policies on handling perishable items.

7. Returns and Refunds

Returns due to change of mind are not accepted.
If an item is damaged, we will accept returns and provide a refund or replacement.

8. Privacy Policy

We prioritize the security of our customers’ data and use an SSL secured server to protect information.

9. User Responsibilities

Users are expected to provide accurate information and comply with all applicable laws when using our services.

10. Dispute Resolution

For any disputes or complaints, customers can fill out our complaint form available on our website.

11. Changes to Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page.

12. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at [include contact details].