Refund and Returns Policy

Refund and Return Policy for USAN.Live

1. Introduction

At USAN.Live, operated by Big Bazar Usan Pvt Ltd, we are committed to providing high-quality products and excellent customer service. This Refund and Return Policy outlines the conditions and procedures under which returns and refunds are processed.

2. Return Conditions

• Damaged Items: If you receive a damaged item, please contact us within 24 hours of delivery. We will arrange for the item to be picked up and either replaced or refunded.
• Change of Mind: Returns due to a change of mind are not accepted. Please ensure you review your order carefully before completing your purchase.

3. Return Process

• Contact Customer Service: To initiate a return, contact our customer service team via [include contact details] within 24 hours of receiving the damaged item.
• Provide Details: Please provide your order number, a description of the issue, and photos of the damaged item.
• Return Authorization: Our customer service team will review your request and, if approved, will provide return instructions.

4. Refunds

• Eligibility: Refunds are issued for items that are damaged upon delivery and returned in accordance with our return process.
• Processing Time: Refunds will be processed within 7-10 business days after the returned item has been received and inspected.
• Payment Method: Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

• Perishable Goods: Items that are perishable or have an expiration date (e.g., fresh produce, dairy products) cannot be returned unless they arrive damaged.
• Opened Items: Items that have been opened, used, or altered in any way are not eligible for return unless they are damaged.

6. Shipping Costs for Returns

• Damaged Items: We will cover the shipping costs for returning items that are damaged upon delivery.
• Non-Damaged Items: Since we do not accept returns for change of mind, return shipping costs for non-damaged items do not apply.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at [include contact details].

8. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page and will be effective immediately upon posting.